FAQs

Grind Syndicate Support

FAQs.

Quick answers for orders, shipping, returns, payments and the first drop.

How do I track my order?

Once your order has been packed and dispatched, tracking details will be sent to the email address used at checkout.

Can I change my order after placing it?

Email us as soon as possible at hello@grindsyndicate.com.au. If your order has not been packed or shipped yet, we’ll do our best to help.

Can I cancel my order?

If your order has not been packed or dispatched, we may be able to help. Contact us as soon as possible with your order number.

Do you accept returns?

Yes. We have a 30-day return policy for change-of-mind returns. Items must be unworn, unused, with tags attached and in original packaging. This does not limit your rights under Australian Consumer Law.

For full details, visit our Returns & Refunds page.

Who pays for return shipping?

Return shipping costs for change-of-mind returns are the customer’s responsibility. If your item is faulty, damaged or incorrect, we’ll work with you to make it right in line with Australian Consumer Law.

How long does shipping take?

Shipping times may vary depending on your location, selected delivery method and carrier delays. Once your order has been dispatched, tracking details will be sent to your email.

For more information, visit our Shipping page.

What payment methods do you accept?

Available payment options may include major credit and debit cards, PayPal, Afterpay, Zip and other payment methods shown at checkout.

For more information, visit our Payments page.

How do I choose the right size?

Our pieces are designed with structure, weight and a considered fit. Once product pages are live, sizing information will be included on each item.

How do I contact Grind Syndicate?

You can email us at hello@grindsyndicate.com.au or text us on 0419 112 488.