PRIVACY POLICY

Grind Syndicate

Privacy Policy.

Last updated: May 29, 2026

Grind Syndicate operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience. Grind Syndicate is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us.

Personal Information We Collect or Process

Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with our store, we may collect or process:

• Contact details including your name, address, phone number, billing address, shipping address and email address.
• Financial and payment information including payment details, transaction details and payment confirmation.
• Account information including username, password, preferences and settings.
• Transaction information including items viewed, added to cart, purchased, returned, exchanged or cancelled.
• Communications with us, including customer support enquiries.
• Device and usage information including browser, IP address, network connection and how you interact with our Services.

How We Collect Information

We may collect personal information directly from you, automatically through our website and related technologies, from Shopify and service providers, and from partners or third parties where permitted by law.

How We Use Your Information

We use your personal information to provide, tailor and improve our Services. This includes processing payments, fulfilling orders, arranging shipping, managing returns and exchanges, providing customer support, creating a personalised shopping experience, and communicating with you.

We may also use your information for marketing and advertising, security and fraud prevention, legal compliance, and to maintain our business relationship with you.

Marketing & Communications

We may send you marketing, promotional or advertising communications by email, text message or other channels where permitted. You can opt out of promotional emails at any time by using the unsubscribe option in our emails. We may still send non-promotional messages, such as order updates or customer service messages.

How We Disclose Personal Information

We may disclose your personal information to Shopify, vendors, service providers, payment processors, shipping providers, technology providers, marketing partners, customer support providers and other third parties who help us operate our business and provide the Services.

We may also disclose information where you direct us to do so, where you consent, within our corporate group, in connection with a business transaction, or where required to comply with legal obligations or protect our rights.

Third Party Websites and Links

Our Services may include links to websites or platforms operated by third parties. If you visit third-party websites, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy or content of third-party websites.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has provided us with personal information, please contact us and request that it be deleted.

Security and Retention

We take reasonable steps to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee perfect security. How long we retain your personal information depends on whether we need it to provide the Services, maintain your account, comply with legal obligations, resolve disputes or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, including rights to access, correct, delete or receive a copy of your personal information. These rights are not absolute and may only apply in certain circumstances.

To exercise any available rights, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process personal information outside the country you live in. Where required, we rely on recognised transfer mechanisms or other safeguards permitted by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website and update the “Last updated” date.