Returns

Grind Syndicate Support

Returns & Refunds.

We have a 30-day return policy for change-of-mind returns, which means you have 30 days after receiving your item to request a return.

Change-of-mind returns

To be eligible for a change-of-mind return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a return

To start a return, contact us at hello@grindsyndicate.com.au. Please note that the return address will be provided once your return request has been approved.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

For hygiene and quality reasons, we cannot accept change-of-mind returns on items that have been worn, washed, used, damaged after delivery, or returned without original tags and packaging.

Gift cards are not eligible for change-of-mind returns, unless required under Australian Consumer Law.

This does not limit your rights under Australian Consumer Law if an item is faulty, damaged, incorrectly supplied, or not as described.

Exchanges

Wrong size or wrong fit — exchanges are free. We pay the return postage and send the replacement. Email hello@grindsyndicate.com.au and we’ll organise it.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.